> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.smino.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why do I get an error message when uploading a file/folder?

It may happen that a file or folder cannot be uploaded. Please try the following options first:

* If you have the data from a server, please save it locally on your PC and try the upload again.
* Try the upload in a different browser. It may be that certain security settings are defined which prevent this.  
* Sometimes it also helps if the browser data is cleaned up.
* If the file or folder is located in a deep folder structure or has a very long file name, try copying the files or folders to a less deep folder structure, e.g. to the desktop, or shorten the file name so that the path of the file or folder is shortened.
            
If you receive a message for a Word, Excel or image file that the format is not supported, please note that these formats are only uploaded under Documents. These formats are not supported under Plans/Models. 

=> [Which file formats for plans, documents and images are supported?](https://help.smino.com/en/article/which-file-formats-for-plans-documents-and-images-are-supported-w1a63t/) 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/f/e/7ffe47b65f73d800/image_48mhd5.png)

If you have an error message regarding **version errors** (1.), this is due to the configuration of the versioning. The respective project admin can define how versioning should work. When uploading the files or folders, there is a **blue field** below (2.) where you can see how this is defined. 

=> [What file name schemes can I configure?](https://help.smino.com/en/article/what-kind-of-file-name-schemes-can-i-configure-eh1h4k/)
=> [Examples of versioning](https://help.smino.com/en/article/examples-versioning-1ectdtw/)
     
![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/f/e/7ffe47b65f73d800/image_91c91w.png)

If you receive an error message regarding the **naming convention** (1.), the project admin has specified how the files should be named. Click on the **edit** button (2.) next to the corresponding file.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/f/e/7ffe47b65f73d800/image_1egcnwe.png)

Now you can **adapt the file according to the specifications** (1.) and then click on **Rename** (2.). 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/f/e/7ffe47b65f73d800/image_x4wn8a.png)