How do I start a conversation?
To start a new conversation, click on Conversations button (1.) and then on the + New Conversation button (2.).
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_1w172z2.png)
A new window opens. Give the conversation a title and define the participants of the conversation (yellow marked areas). Then click on the Save button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_1hl29bo.png)
As soon as you have saved, you will be taken to the detailed view of the conversation you have just created.
Information: The conversation is now still in "draft" status.
Click on the + New Message button to write the first message.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_flnj8j.png)
To send click on the Send button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_1kg0i01.png)
For security, you must confirm that you really want to send the message. Click on the Send Message button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_18b1z1z.png)
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_1w172z2.png)
A new window opens. Give the conversation a title and define the participants of the conversation (yellow marked areas). Then click on the Save button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_1hl29bo.png)
As soon as you have saved, you will be taken to the detailed view of the conversation you have just created.
Information: The conversation is now still in "draft" status.
Click on the + New Message button to write the first message.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_flnj8j.png)
To send click on the Send button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_1kg0i01.png)
For security, you must confirm that you really want to send the message. Click on the Send Message button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/image_18b1z1z.png)
Updated on: 21/08/2023
Thank you!