How do I start a conversation about a task?
If you have created or received a task and want to reply to it, you can open a conversation about the task.
Open the task in question and click on the "+ New conversation " button in the "Conversation" area.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-1_99dx00.png)
A new window opens in which you can add further participants if necessary (area marked yellow). Then click on the button "Save ".
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-2_jjbpz7.png)
The conversation has now been opened. Next you can click on the "+New Message " button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-3_ykftd4.png)
Now you can compose your message (yellow marked area), add attachments(1.) if necessary and then click on the button "Send " (2.).
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-4_bvc72m.png)
For security reasons, you will be asked whether you really want to send the message. Confirm this by clicking on the "Send message " button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-5_1uwito6.png)
Open the task in question and click on the "+ New conversation " button in the "Conversation" area.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-1_99dx00.png)
A new window opens in which you can add further participants if necessary (area marked yellow). Then click on the button "Save ".
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-2_jjbpz7.png)
The conversation has now been opened. Next you can click on the "+New Message " button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-3_ykftd4.png)
Now you can compose your message (yellow marked area), add attachments(1.) if necessary and then click on the button "Send " (2.).
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-4_bvc72m.png)
For security reasons, you will be asked whether you really want to send the message. Confirm this by clicking on the "Send message " button.
![](https://storage.crisp.chat/users/helpdesk/website/7ffe47b65f73d800/screenshot-5_1uwito6.png)
Updated on: 28/08/2023
Thank you!